Refund Policy

At ShopiDash (https://shopidash.shop), customer satisfaction is our top priority. We understand that sometimes things may not go as planned—whether it’s the wrong size, a defective product, or simply a change of mind. That’s why we have developed a transparent, fair, and easy-to-understand Refund Policy to help guide you through the return and refund process.

Please read this policy carefully before making any purchases from our website. By placing an order on ShopiDash, you agree to the terms outlined below.

1. General Overview

Our refund policy is valid for 30 days from the date of product delivery. If 30 days have passed since your purchase was delivered, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return and refund:

  • Your item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging with all tags, labels, and accessories intact.
  • You must provide a valid proof of purchase, such as an order number or receipt.

2. Eligibility for Refunds

We offer refunds under the following conditions:

a. Damaged or Defective Items

If you receive a product that is damaged, broken, or defective upon arrival:

  • Contact us within 48 hours of receiving the item.
  • Provide clear images or videos showing the damage.
  • Once verified, we will offer a replacement or full refund at no additional cost.

b. Incorrect Item Delivered

If the item you received is not what you ordered:

  • Notify us within 7 days of receiving the product.
  • Include your order ID and photos of the wrong item.
  • We will initiate a replacement or refund promptly.

c. Product Not as Described

If a product does not match the description on our website:

  • Report the issue within 7 days of delivery.
  • Our team will assess the claim and offer a suitable resolution, which may include a refund, exchange, or store credit.

d. Delayed Deliveries

If your order has not been delivered within the estimated timeframe:

  • You may request a full refund if the delay exceeds 15 business days beyond the expected delivery date, provided the delay is not due to customer-related issues (e.g., incorrect address, unavailability).

3. Non-Refundable Items

Certain types of products are not eligible for refund under any circumstances:

  • Downloadable software or digital products
  • Gift cards or store credits
  • Personalized or customized items
  • Clearance, sale, or “final sale” items
  • Items that show signs of use, damage, or tampering not caused by us

We reserve the right to refuse a refund if we determine that the returned item does not meet our return criteria.

4. Change of Mind

If you’ve changed your mind about a purchase:

  • Contact us within 7 days of delivery.
  • The item must be unused and in perfect condition.
  • Return shipping costs will be borne by the customer.
  • A restocking fee of 10% may apply in some cases.

Please note: We do not guarantee a refund for change-of-mind returns, but we’ll do our best to accommodate reasonable requests.

5. How to Request a Refund

To initiate a refund or return request, please follow these steps:

  1. Email Us: Reach out to support@shopidash.shop with the subject line: “Refund Request – Order #[Your Order Number]”.
  2. Include the Following Details:
    • Full Name
    • Order Number
    • Reason for return
    • Clear images or video (if applicable)
  3. Await Confirmation: Our customer support team will respond within 24–48 hours to guide you through the next steps.
  4. Return the Product: Once your refund is approved, we will share the return address and instructions.
  5. Refund Processing: After receiving the returned item, please allow 5–10 business days for the refund to reflect in your original payment method.

6. Return Shipping Guidelines

  • Customers are responsible for return shipping unless the product was damaged, incorrect, or faulty upon delivery.
  • We recommend using a trackable shipping service or purchasing shipping insurance.
  • We are not responsible for lost returns due to postal issues or customer errors.

7. Cancellations

Orders can be canceled only if they have not yet been processed or shipped:

  • Contact us within 12 hours of placing the order for cancellation.
  • If the order has already been dispatched, you will need to go through the return process after receiving the product.

8. Refund Timeframe

Once your returned item is received and inspected:

  • You will be notified via email of the approval or rejection of your refund.
  • If approved, your refund will be processed and credited automatically to your original method of payment, typically within 5–10 business days.
  • If you have not received your refund after this period, please:
    • Check your bank account again
    • Contact your credit card company
    • Reach out to your bank (there is often processing time before a refund is posted)
    • If you’ve done all of this and still have not received your refund, contact us at: support@shopidash.shop

9. Late or Missing Refunds

If your refund has not been credited after 10 business days:

  • First, double-check your bank or payment provider
  • Contact your card issuer or financial institution
  • If issues persist, email our support team with your refund confirmation email and transaction ID

We will work with your payment provider to resolve the issue.

10. Exchange Policy

We only replace items if they are defective, damaged, or the wrong item was sent. If you need to exchange an item for the same product, send us an email at support@shopidash.shop with your request and photos if applicable.

Once your exchange is approved, we will send you the replacement after receiving the original product (if required).

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